![]() Open a CS5 application, go to Help > Updates (or Help > Check for updates), let it check for updates, if any are found, install them, if none are found then note that. Have you installed all updates for your CS5 applications? You can get these details by going into System in the Control Panel.Įither way, are you at home, or at work/school (or otherwise connected to some kind of larger network)? What specific operating system you are using.įor Mac OS, include the exact version, like 10.5.8 you can get this by going to Apple > About This Mac.įor Windows, I mean XP, Vista, or Windows 7, any service packs, and also 32-bit or 64-bit. If it's still not working, then reply with the following details: See this document for details:Īfter you have verified that the plist file doesn't exist or is set to a value of 1 on Mac OS, or the registry value is set to 1 on Windows, reboot your computer, and see what happens. In Windows, this is controlled by a registry entry on Mac OS, it's controlled by a plist file. Just in case any of you had this same restriction, I posted the fix for this in my reply above.Įveryone, please check that you don't have online access disabled for CS5. I did before, and it was because I had disabled Internet access to my Adobe applications. CC is so fragile app as a butter biscuit, yet it has all the power over whole Adobe software you might want to use.And anyone else still facing this problem:Īt present, I do not have any issues getting connected to Kuler via any Adobe CS5 application on Mac OS or Windows. every second day when I need something out of CC app, I must SIGN IN again It just signs out for no reason I'm sick of constantly singning-in every day. every second day CC can not sync my files (red triangle), some of them it does, some of them it does not (mostly Premiere project autosave files) there will be for shure some minor changes under the hood of software, making fools out of us, not knowing why SW works aukward whenever working something seriously there will be some maintenance needed (a week go was "signed out" error) Until I manually allowed creative cloud to connect to internet in my firewall settings, it din't worked. For some reason firewall settings changed, so Creative Cloud was forbidden to connect under FW. Than I switced off my antivirus software (F-secure) and CC connected instantly. Result was the CC was unable to connect after internet was re-established, with error as you describe. ![]() I was working on UPS until power returned. Today a STORM hit our village and because of a lightning, mains power went off for a minute or two. even though there is never a problem taking my money hey? ![]() Good stuff hey? Maybe you can give me a official Adobe quote so I can include that in the email and show my client I an not bs'ing them and that it's really not my problem but is in fact Adobe's although Adobe say it's mine. I guess I will sit here and hope someone can help me via a response on an Internet forum but I have a feeling I'd be better off spending the time emailing (via my working Internet connection) my client and hope they understand when I tell them the project is not going to be ready in time because there is an ERROR on Adobe's part. Some of the questions about this problem go back well over 6 months and here I am sat asking for help. If I buy software that's meant to read RAW and then Adobe says it can't read a certain type then it's clearly YOUR SOFTWARE PROBLEM. If I can connect to the Internet and your software says I can't then it's clearly YOUR SOFTWARE PROBLEM! Well, from a paying customers point of view hear this Again, Adobe claim it's not their probem. The Internet works fine for everything else just not CC and at 2am right in the middle of a project and about 6 hours before a deadline I can't update the software I need to so that I can complete my job.Ĭoincidentally the update I need to do is a complete install of Lightroom because I have found it it can't read Nikon RAW files. I repeat, I am just a lone freelancer, working from home, no company firewall, no IT department, or anything. but Creative Cloud says I am not and therefore I am stuck not being able to do a critical update to a project.Ĭan someone please advise what I am meant to do? None of the previous threads make any sense to me. I am clearly connected to the Internet, hence this message, and Google searches that led me to this thread etc. I AM the IT department and everything else is working fine. I have no idea what any of those links the Adobe team suggest we forward onto the IT department mean. However, I am not a company behind a friewall or anything. I have exactly the same error as mentioned in this thread
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